FAQ

We mostly sell on our website here. We also run live sales on our instagram @turquoise_moose every Tuesdays, Fridays and Sundays. We also have listings on our etsy account.

We source our stones primarily from Asia, Mexico, and Southwest US mines. See our blog post on mine description for more info. Here's the link https://turquoisemoose.com/blogs/shining-gems/mine-description-list.

Our freeform stones are 100% natural and backed. We also have calibrated stones that are lightly stabilized for precise shaping.

We wanted an easier way for our happy customers to navigate through our turquoise cabochon collection while also providing relevant information. Here's the link on how to navigate our website a lot easier. https://turquoisemoose.com/blogs/shining-gems/turquoise-moose-website

We are located in the Bay Area, Northern California. We ship locally and internationally worldwide. In 2021 we shipped to 30 countries worldwide, including North America, EU, UK, Australia, South America, and Asia.

Yes! You can fill out the form and let us see what we can do. We sometimes close our customs when we are behind cutting schedule. https://turquoisemoose.com/pages/custom-orders

Unless it is an Instagram product, which is marked with numbers in the photo and you can purchase by the number indicated. We do not split lots on the site. You can shop by filtering for mine, shape, and size on the site.

We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. For more info, click on this link 
https://turquoisemoose.com/pages/returns-and-refunds

For Domestic US: Delivery usually takes 2-3 working days.

For International: It usually takes 7-21 days depending on the country.