We offer returns or exchanges within 30 days of receiving your order. Visit our return policy page for more information.
All orders are processed within 1 to 2 business days (including weekends and holidays) after your order confirmation. You will receive a notification email when your order has shipped with tracking info. In history, Moose has shipped to over 30 countries, including North America, the EU, the UK, Australia, South America, Asia, etc. Please see or select your estimated shipping time at checkout. Generally, items arrive within 5 days for domestic US and 5-10 days for international.
SO easy to make a change to an order! I received stones that were not exactly right, so I reached out and PRESTO! A shipping label arrived to return what I received, and very quickly, new stones arrived.
Very easy and perfect!