We are located in the Bay Area, Northern California. We ship locally and internationally worldwide. In 2021 we shipped to 30 countries worldwide, including North America, EU, UK, Australia, South America, and Asia.
Unless it is an Instagram product, which is marked with numbers in the photo and you can purchase by the number indicated. We do not split lots on the site. You can shop by filtering for mine, shape, and size on the site.
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. For more info, click on this link https://turquoisemoose.com/pages/returns-and-refunds
For Domestic US: Delivery usually takes 2-3 working days.
For International: It usually takes 7-21 days depending on the country.
We cover insurance for packages over $700. You can contact us ahead of time for any request so we can help communicate with the courier if your order is under $700. For any delivery questions, just email us at email@example.com